Privacy Policy — ck789

In this Privacy Policy, the following terms carry the meanings set out below unless the context requires otherwise:

• "Platform" means the ck789 website accessible at https://ck789.pro, including all subdomains, mobile-optimised versions, and any associated applications.
• "Personal Data" means any information relating to an identified or identifiable natural person — including but not limited to name, date of birth, residential address, email address, payment details, and IP address.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
• "Member" or "You" means any individual who has registered an account on the Platform.
• "ck789", "We", "Us", or "Our" means the operator of the Platform, an internationally licensed gaming entity operating the ck789 brand.
• "KYC" means Know Your Customer — the identity and age verification process required before withdrawals are processed.
• "Cookies" means small text files placed on your device by the Platform for session management, analytics, and personalisation purposes.
• "Third-Party Service Providers" means entities engaged by ck789 to provide specific operational services — such as payment processors, KYC verification providers, fraud-detection systems, and customer support tools — under contractual obligations of confidentiality.
• "Retention Period" means the defined duration for which ck789 stores a specific category of Personal Data before it is securely deleted or anonymised.
• "IDR" or "Rp" means Indonesian Rupiah, the sole currency used for all transactions on the Platform.

ck789 is the data controller responsible for the Personal Data collected through the Platform. As data controller, ck789 determines the purposes and means by which your Personal Data is processed. All data-related enquiries, access requests, and complaints should be directed to our support team at the contact details provided in Clause 15 of this Policy.

ck789 operates under an international gaming licence and adheres to the data protection standards required by that licence, which align with broadly recognised international principles of data privacy including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

ck789 collects Personal Data through several distinct channels. The categories of data collected, and the channel through which each is collected, are set out below:

3.1 Data You Provide Directly

• Registration data: full legal name, date of birth, gender, residential address in Indonesia (city, province, postal code), email address, and chosen username.
• KYC verification documents: government-issued photo ID (Indonesian KTP or passport), proof of residential address (e.g., a bank statement from BCA, BRI, BNI, or Mandiri), and proof of payment method ownership (e.g., OVO, DANA, or GoPay account screenshot).
• Financial data: bank account details (account number and name as registered at your Indonesian bank), e-wallet account identifiers, and transaction history within the Platform.
• Support communications: the content of messages you send to our customer support team via live chat or email.
• Responsible gaming declarations: any self-reported information provided when setting deposit limits, cooling-off periods, or self-exclusion requests.

3.2 Data Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type (desktop/mobile), screen resolution, and referring URL.
• Session data: pages visited, duration of visit, game sessions played, bet history (game type, stake amount in IDR, outcome), and navigation paths within the Platform.
• Cookie data: session identifiers, preference cookies, and analytics cookies as described in Clause 10.

3.3 Data Received from Third Parties

• Identity verification results from KYC providers (pass/fail status, document authenticity indicators).
• Fraud-risk scores from third-party fraud-detection services, based on aggregated behavioural and device signals.
• Payment status data from bank transfer intermediaries and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) confirming whether a deposit or withdrawal transaction has been completed or rejected.

ck789 processes your Personal Data on the following legal bases, each of which applies to the specific processing activities described:

Where processing is based on legitimate interests, ck789 has assessed that our interests do not override your fundamental rights and freedoms, taking into account the limited and proportionate nature of the data involved.

ck789 uses your Personal Data exclusively for the following specified purposes:

1. Account Administration: Creating and maintaining your ck789 account, processing login authentication, and managing account settings including deposit limits and self-exclusion preferences.
2. Identity and Age Verification: Confirming that you are a real person, that you are at least 21 years of age, and that you are a resident of Indonesia, in compliance with our licensing obligations. This process involves reviewing KYC documents as described in Clause 3.
3. Transaction Processing: Executing IDR deposit and withdrawal transactions through your nominated Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja), and maintaining an accurate transaction record in your account wallet.
4. Fraud Prevention and AML Compliance: Monitoring account and transaction activity for patterns indicative of fraud, multi-accounting, bonus abuse, money laundering, or other prohibited conduct as defined in our Terms & Conditions. Where suspicious activity is identified, we may report it to relevant authorities as required under applicable anti-money-laundering standards.
5. Customer Support: Responding to your enquiries, resolving account disputes, and providing assistance with technical issues through our 24/7 live chat and email support channels.
6. Responsible Gaming: Monitoring gameplay patterns to identify potential indicators of problem gambling, enforcing deposit limits and self-exclusion orders you have activated, and sending responsible gaming communications where appropriate.
7. Platform Improvement: Analysing aggregated, anonymised usage data to improve the ck789 Platform — including page performance, game loading times, and user interface design — across devices commonly used by Indonesian players.
8. Marketing (with Consent): Sending you promotional offers, bonus notifications, and event-linked promotions (e.g., Idul Fitri special offers, Champions League betting promotions) where you have provided consent. You may withdraw consent at any time as described in Clause 12.

ck789 does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We share data with third parties only to the extent strictly necessary for the operational purposes described in this Policy, and only under the following controlled circumstances:

• KYC and Identity Verification Providers: We share your ID documents and personal details with licensed KYC verification partners to confirm your identity, age, and residential address. These partners are contractually prohibited from using your data for any purpose other than providing the verification service to ck789.
• Payment Processors and Banking Partners: We share transaction data (amount in IDR, account reference, payment instrument identifier) with Indonesian bank partners and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to execute your deposits and withdrawals. Payment data shared with processors is limited to the minimum required to complete the transaction.
• Fraud Detection and Risk Services: We share behavioural signals, device fingerprints, and IP addresses with fraud-detection service providers to assess risk scores associated with account activity. These providers process data under strict contractual controls and do not retain identifiable data beyond the period required for risk assessment.
• Game Content Providers: When you play games on the Platform, your gameplay data (username, game session ID, bet amount, outcome) is shared with the relevant game studio — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — to the extent required to operate the game and settle the result. Game providers are subject to their own privacy and data-handling obligations under their respective gaming licences.
• Customer Support Platforms: Our live chat and ticketing tools are operated by third-party providers. Communications you initiate through these channels are processed on their infrastructure under data processor agreements with ck789.
• Legal and Regulatory Disclosure: ck789 may disclose Personal Data to law enforcement agencies, regulators, or other competent authorities where required to do so by applicable law, a court order, or our gaming licence obligations. In such cases, we will disclose only the minimum data required and will notify you of the disclosure where legally permitted to do so.

ck789 operates as an internationally licensed platform, and some of our Third-Party Service Providers — including KYC verification providers, game studios, and cloud infrastructure partners — may process your Personal Data in jurisdictions outside Indonesia. Where such international transfers occur, ck789 ensures appropriate safeguards are in place, including:

• Contractual clauses in our data processor agreements that require recipients to apply data protection standards equivalent to those observed by ck789.
• Transfer only to service providers operating in jurisdictions recognised by our licensing authority as offering an adequate level of data protection, or subject to binding corporate rules.
• Encryption of data in transit (TLS 1.2 or higher) and at rest, regardless of the jurisdiction in which the data is stored.

By registering an account on the ck789 Platform, you acknowledge that your Personal Data may be processed internationally as described in this Clause, and you consent to such transfers to the extent they are necessary for the performance of services under your Member Agreement.

ck789 retains Personal Data for clearly defined periods based on the category of data and the purpose for which it was collected. The following retention schedule applies:

At the end of each applicable Retention Period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identified or identifiable individual. Anonymised aggregated data (e.g., total deposit volumes, game popularity statistics) may be retained indefinitely for analytical purposes, as it no longer constitutes Personal Data.

ck789 implements a layered security architecture to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to, the following:

• TLS/SSL Encryption: All data transmitted between your browser or mobile device and ck789 servers is encrypted using TLS 1.2 or TLS 1.3 protocols. The padlock icon displayed in your browser confirms an active encrypted connection.
• Password Hashing: Member passwords are stored as salted cryptographic hashes using industry-standard algorithms. Plain-text passwords are never stored on ck789 systems.
• Access Controls: Access to Personal Data within ck789's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum data access required to perform their specific role. All internal data access is logged and subject to periodic audit.
• Two-Factor Authentication (2FA): Members are strongly encouraged to enable 2FA on their accounts. 2FA adds a second layer of login security by requiring a one-time code in addition to your password, significantly reducing the risk of unauthorised account access.
• PCI-DSS Compliant Payment Processing: Payment card and bank account data is processed through PCI-DSS Level 1 compliant payment processors. ck789 does not store full payment card numbers on its own servers.
• Intrusion Detection and Monitoring: ck789's infrastructure is monitored 24/7 by automated intrusion detection systems. Anomalous access patterns trigger immediate alerts for manual review by our security team.
• Data Breach Response: In the event of a personal data breach that poses a risk to Members' rights and freedoms, ck789 will notify affected Members by email within 72 hours of becoming aware of the breach, describing the nature of the breach, the data involved, and the steps taken to mitigate its impact.

ck789 uses cookies and similar tracking technologies to operate the Platform efficiently, analyse usage patterns, and personalise your experience. The following categories of cookies are used:

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the Platform from functioning correctly. Consent-based marketing cookies can also be withdrawn at any time through your account preferences or by contacting support.

As a Member of ck789, you hold the following rights in relation to your Personal Data. To exercise any of these rights, submit a written request to [email protected] from your registered email address. ck789 will acknowledge your request within 48 hours and provide a substantive response within 10 Business Days.

• Right of Access: You have the right to request a copy of the Personal Data ck789 holds about you, along with information about the purposes for which it is processed and the categories of third parties with whom it has been shared.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data categories (e.g., name and date of birth on KYC-verified accounts), correction will require submission of updated verification documents.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing based on legitimate interests. Note that this right is subject to our legal retention obligations — we cannot delete data we are required by law to retain (e.g., KYC records and transaction histories).
• Right to Restrict Processing: You may request that ck789 restrict the processing of your Personal Data while a dispute about its accuracy or the legitimacy of processing is being resolved.
• Right to Data Portability: For data you have provided to ck789 that is processed on the basis of contract or consent, you may request that we provide it to you in a structured, commonly used, machine-readable format (e.g., CSV).
• Right to Object: You may object to processing based on legitimate interests at any time. ck789 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

ck789 will send you promotional emails, bonus notifications, and event-linked marketing messages only where you have provided explicit consent during registration or subsequently through your account preferences. Marketing communications may cover topics such as:

• Welcome bonus and deposit match offers.
• Seasonal promotions tied to Indonesian cultural events (Idul Fitri, Ramadhan, Indonesian Independence Day on 17 August, Chinese New Year — Imlek) and international sporting events (Champions League, AFF Cup, BRI Liga 1, FIFA World Cup).
• New game launches from studios including Pragmatic Play, Evolution Gaming, and Spribe.
• Slot gacor (high-payout slot) highlights and featured game rotations.
• Loyalty programme updates and VIP tier notifications.

You may withdraw your consent to marketing communications at any time by:

• Clicking the "Unsubscribe" link included in every marketing email.
• Updating your communication preferences in your ck789 account settings.
• Contacting our support team at [email protected] with a request to opt out of all marketing.

Withdrawal of marketing consent does not affect the delivery of transactional communications — such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts — which are sent as part of the contractual service and cannot be disabled while your account is active.

ck789 is strictly an adults-only platform. Access is permitted only to individuals who are 21 years of age or older. We do not knowingly collect Personal Data from individuals under the age of 21.

Age verification is a mandatory component of the KYC process. All Members must provide documentary evidence of their date of birth before their first withdrawal is processed. Where ck789 discovers or has reasonable grounds to believe that a Member is under the age of 21, the following steps will be taken immediately:

• The Member's account will be suspended pending investigation.
• All gameplay and betting activity conducted during the underage period will be reviewed.
• Any Real Money Balance will be refunded to the original deposit source after deduction of any winnings generated during the underage period.
• All Personal Data collected in connection with the underage account will be deleted in accordance with applicable law once the investigation is complete.
• The incident will be reported to relevant authorities where required under our licensing obligations.

ck789 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a change to the categories of data collected, the introduction of a new processing purpose, or a change to data-sharing arrangements — ck789 will provide at least 14 days' advance notice by email to the registered address of all active Members before the changes take effect.

For non-material changes — such as corrections of typographical errors, clarifications that do not alter the substantive meaning of any clause, or updates required to reflect mandatory changes in applicable law — ck789 may update the Policy with immediate effect without advance notice.

The current version of this Privacy Policy, with its effective date displayed at the top of this page, is the version that governs ck789's data processing activities. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the revised terms, you must cease using the Platform and close your account by contacting [email protected].

We recommend bookmarking this page and reviewing it periodically — particularly before making a deposit or initiating a new KYC verification — to ensure you are aware of the current terms under which your data is processed.

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which ck789 processes your Personal Data, please contact our Data Privacy team using the details below. We aim to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 10 Business Days (Western Indonesia Time, WIB, UTC+7).

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the ck789 Platform — our support agents are native Indonesian speakers and are fully trained on privacy-related enquiries.
• Subject Line: Please use the subject line "Privacy Policy Request — [Your Username]" when emailing so that your message is routed directly to the correct team.

ck789 is committed to resolving privacy concerns internally. However, if you feel your concern has not been addressed satisfactorily, you have the right to escalate the matter to the data protection authority in your jurisdiction or to the supervisory body designated by our licensing authority.